Everything went well at closing yesterday, there were no issues. I really appreciate your assistance with this loan and I'm really happy with the rate I was able to get. I will for sure send anyone I know who is looking to refinance or buy your way.
Got it, Wayne. Thank you very much. By the way, Ms. Hall had many compliments on the jobs you and your team did. You have a very satisfied customer in her!
as I sit here in my amazing home and reflect on this past 2012, I didn't want to pass up the opportunity to wish you a Happy New Year and to tell you again how very much I appreciated all the work and effort you put into making this dream come true for Alfonso and I. You made the whole process so comfortable for us and I would not hesitate to ever recommend you to anyone.
I pray this upcoming year, you find even more success, not only in your business, but that your family is blessed with love, health, and peace with in. (don't go breaking or tearing up any more muscles)
God bless you buddy.
just want to take the time to say thank you on behalf of my wife and I for the time you took to help us with our house. We are really happy with all the services provided and advice. Thanks so much and we're very happy with the house. Thank Danielle for us as well she did an awesome job . We are definitely going to refer you to whoever we know. Thank you.
I have been meaning to contact you sooner to let you know that everything went smoothly at closing.
Chris and I are moved in and getting things put away. We are very happy about our purchase.
I saw Jim Lindsey yesterday at Men's Life and told him how quickly and smoothly you handled my loan. He was very complimentary of you and couldn't believe we got the deal done in only 24 days.
Thanks so much for your efforts Wayne and I will definitely pass your name on to friends and family.
Thank you so much. I am still pinching myself, is this for real? Wow!! Thank you so much.
You all have been so kind and patient with us. You are the most persevering people I have ever met and truly a God send. We look forward to seeing you at our closing too.
Thank you again.
I want to thank you for your honesty and your professionalism.
I have talked to several lenders in the past few months and you have been, without a doubt, the most knowledgible, helpful, and most pleasant to deal with.
Although this one didn't work out for us, I will recommend your services to any of my friends or co-workers who are in the market for a loan in the future.
We just wanted to say Hello and THANK YOU again for all your hard work with our new home. We are finally settling in and making it our own to enjoy. You are in our thoughts and we wanted to say Hello. We hope this email finds you doing well.
Thanks again for everything.
Audrey & Russell Caroon
THANK YOU so much for all your hard work, we truly appreciate everything, we are looking forward to many memories in our new home. Big hugs and shout out to you and your staff for all their efforts, we are blessed to work with such a great team. Thanks again :).
I apologize for the delay in writing this letter, as we have been very busy working on the house ever since closing.
We would like to thank you for all of your hard work and effort you put in for us! It was greatly appreciated! I will be honest, I was a little skeptical when Linda was telling me about that kind of service you could provide for us. I have always been a little financially nervous and didn’t want to be taken advantage of. That was not the case with you and I am very happy and pleased with what you did and the great interest rate you got for me!
We would also like to thank you for the PAPPAS gift card you gave us. That was very thoughtful and un-expected. It will be put to good use when Brooke gets tired of eating the same ole stuff for dinner since we won’t be going out to eat much (especially now that I have started paying my mortgage payments, my cash flow is tight but still manageable thanks to you.)
I will definitely refer you to anyone I know that is in the market or looking to re-finance; and I will be choosing your services again when it is time for us to sell this house and move on to something a little bigger (Linda also). Once again Matt, thank you very much!
Mark + Brooke
Alanna and I just wanted to thank you for being so helpful in the purchase of our first home; thank you for walking us through this process and for promptly answering all of our questions; thank you for consistently showing us professionalism, courtesy and enthusiasm throughout this journey. It was a real pleasure doing business with you, and we do hope you'll stick around for when we purchase a new home.
If we know of anyone looking to buy a home, we will not hesitate to send them to you and should you ever need to, please do not hesitate to give our names for references and we'll be more than happy to vouch for you. Thanks again for all your help.
Stephane & Alanna
I had a great experience with Clay Bohannan and Encompass Lending Group. I saved over three grand by going with ELG. Clay was personable, hard-working and always in touch. The process was quicker and easier than I could have imagined.
When I started the process of trying to buy my first home, my realtor immediately referred me to Clay Bohannan of Encompass Lending Group. He had nothing but good things to say about him - all of which were completely true. I knew nothing about the loan process and had so many questions that I thought for sure that I'd send Clay running in the other direction. He answered every question I had and talked to me like I was a person and not just another name. I went through offers and contracts on several houses before I found the perfect one for my family and Clay was there holding my hand every step of the way. I can't thank him enough for everything he did for me. I recommend him to anyone and everyone.
To Whom It May Concern:
I wanted to take the time for a special mention regarding my Encompass Lending Group officer, Mr. Don Watts.
Mr. Watts has done an exemplary job at every step of the process, and is a great emissary for your company. From my first meeting him as a presenter for a Homebuyer Education course, and all the way through the final closing of my loan on December 1, 2009, he has been superb. Mr. Watts takes the time to ensure that I understand everything, and that I am comfortable with every step of the process. His availability by telephone, email, and in-person was a continual surprise to me in light of the amount of work he does.
Though this was first home loan, I am 29 years old and have plenty of experience with other business transactions. I can say with confidence that Don is a top-tier individual who’s patience, knowledge, and finesse will continue to be an asset wherever he is at.
I am very much satisfied with the loan I ended up, with him and your company, as well as the process itself. Further I will continue to refer friends and co-workers who may be ready for a home directly to Mr. Watts.
Wayne & Jeff,
I can’t thank you enough for all the help you and your staff provided over the past few weeks. Truly, it was an honor and pleasure working with you, and I look forward to working with you in the future. Obviously, any time I hear a friend mention that a home purchase or sale is in the works, your name will be the first one mentioned.
Thank you again for all the outstanding advice and diligent effort, and I hope to talk to you again before too long.Patrick
We really are flabbergasted about becoming "approved" (almost hesitant to say that -- is it too good to be true?) in such little time! I must thank you for working with us on such short notice -- and on a Sunday even! Everyone should have one day of rest, but you picked up the phone and went over everything with us (for over an hour)...and called "your people" to get the ball rolling. We truly appreciate all the effort you put into finding us answers and getting us closer to buying our first home. It amazes me, the way you work. You will definitely receive my referrals and recognition. Thank you, thank you, thank you.Tamie & Mark
Yes it was incredibly smooth process and I wanted to thank YOU for helping me close in such short timing. I will definitely refer you to my friends and family.
Thank you again!
Thanks Wayne, I really appreciate you! I still do not believe we have the keys…it has been a journey, but I am really getting excited!Bina
I can’t tell you what a fabulous guy I think you are, enough. And please know that as I hear so much, referrals and word of mouth are what your business is about. I don’t think anyone I meet that even mentions wanting to own a home doesn’t hear the name “Matt Brown”. That will never change.
Take good care of yourself and I do hope we can stay in touch.Lesa
Matt Brown has been our mortgage broker for the past 7 years. He has assisted us in refinancing, the purchase of 2 new homes and the sale of one home. He is very professional, courteous and knowledgeable of the mortgage industry and the requirements needed to be met by his lenders. Purchasing a home can be overwhelming with paperwork and stress and matt has continually made this process a smooth transaction. We have recommended Matt to many of our family and friends and will continue to use him in the future.Chris & Toni
Matt Brown’s commitment and dedication to us during our recent home purchase was exceptional from day one through closing. Not only did he enlighten us on the various nuances involved, but he continually offered helpful recommendations and advise which were really about and beyond the general scope of a mortgage brokers’ duties.Tom
Want to increase your productivity? Matt Brown is a consummate professional with maximized integrity! His bull-dog tenacity to deliver the best loan product, empathy for people’s struggle in this economy and his sixth sense of what will get the job done is trifecto our business can’t do without!Joe and Mary
Moving to Houston involved a lot of stress. Trying to purchase a home in Houston while living in Maryland was at first an almost impossible task, until we came across Matt. Not only did Matt get my wife and I into our new home, he did it with ease. His passion for his customers and his strong work ethic made the move seem easy. From day one Matt was on our side. If we had any questions about anything, Matt was the one we called and we always received an answer, and an honest one at that. Since doing business with Matt I have forwarded his name to more people looking at purchasing a home. His passion is sincere and he goes to great length to satisfy his customers. There would be no other person I would turn to when it comes to purchasing a house.A.J. & Kristin
Matt Brown is a great mortgage professional. He made getting a mortgage very easy by coming to our home to complete the paperwork and he also came to our closing. We did the documents online and it was great! Matt provided excellent service at a time when the mortgage industry was crashing. We would use Matt again in a heartbeat!Lisa
Being first time homebuyers, Matt helped alleviate any anxiety we had by being available to answer any questions we had at any time. A fire arose just days prior to our scheduled closing, Matt worked tirelessly to make sure we closed on time. We couldn’t have done it without him.Robin and Michael
I hope that all is well with you! Gary and I are enjoying the new house (now that we are finally all unpacked and settled) and I wanted to thank you again for everything that you did to help us out! You’re such a great guy!!! I’ll be sure to recommend you to any of our friends who are looking to buy!!!
Your expertise and guidance helped us tremendously....We feel like with you, as with Linda, that we have made more than a business acquaintance, we have made a friend. We look forward to referring you to anyone who we know that is looking to purchase or refinance. Please keep in touch!!!Wayne & Cindy
I can’t thank you enough. I will never forget and hopefully never have to go through that again. I will be shutting my office door and jumping up and down now.Brian
Thank you for all your hard work and positive attitude. I am really glad I went with you and not Wells Fargo. So appreciative…Ramy
Thanks, Matt!!! And the same to you. I’m sure we’ll meet again next time I’m in the market for a house…and I’d be delighted to send friends your way.
Again…thank you for all your help. I’m extremely happy with your service, my loan and my new home.Teri
Matt – I hope you remember me…
It has been almost 2 months since I closed on my Patio Home in Deerfield Village, and I could not be happier. I love it and I owe it in Great part to you and Elisa.
When I first started the process, I was not sure it was going to happen. But you never had any doubt. I know my attitude showed my skepticism and I apologize for that. This email is the thank you for doing a great job!
I choose to believe that the Lord allows people to cross paths to accomplish His Will in our lives. You and Elisa are two of those people to me.
Thanks a bunch for your help....you are awesome and I will be sending EVERYONE I know to you when they are ready to buy.
I just wanted to drop you a quick note and let you know how much Jill and I appreciate your help during the process of purchasing a new home. You were EXCELLENT in every way and made an otherwise nerve-wrecking process a very calm and smooth one. Thanks so much.
I know that Donna was very pleased with you. You are a great loan office and a wonderful person who always makes everyone feel so good and important. Thanks for all you do on my files...
I truly appreciate all your efforts required to accomplish Randall’s closing and funding. It demonstrated to me everything Elise had to say about your professionalism and competence, which I have encountered too frequently, in both mortgage and real estate industries.
I will absolutely keep you in mind when asked to recommend a mortgage broker. You are only the second person I am willing to put my name behind when it comes to recommending a mortgage broker.
Thanks Matt! As you know, this was not our first investment property, nor will it be the last! I have been very impressed with your ability to move quickly on this and am very pleased with your turnaround time on emails/phone calls. You will be the first person we call when we are looking for another mortgage.
Andrea and Scott
We were so impressed by your services, and we will be happy to recommend you to anyone who will listen. You provided everything we needed to make this an absolutely smooth transition. You can highly recommended and did not disappoint!!
Thank you so much for everything that you did to get my loan closed! It was truly a pleasure working with you. I couldn’t have asked for a better mortgage loan officer! I have already referred my co-worker. You will be hearing from him today.
Have a great day,
Thanks for all your hard work and time. You have some great suggestions...I would think that typically when a broker contacts his client the day before a closing, it is probably with bad news. Not with you though. You had great news and great advice, and it comforts me to know that I am working with someone with integrity and honesty....it has been great working with you, and I will certainly send you any one I come across that needs your assistance. Look forward to see you tomorrow.
Hey Matt! Sorry I haven’t gotten back to you sooner, I’ve been out of the office getting all moved in. We’re enjoying the house so much! It’s really a blessing! Thank you so much for coming into this late in the game, and running with it. You were hands-down the most instrumental part of me landing this home.
My wife and I worked with Matt Brown during our recent new home purchase. His knowledge and ‘hands-on’ approach made us feel very comfortable. He did his research, got us fantastic rates, and even showed up at closing to assist and answer any questions that came up. I’ve given his card to several friends with complete confidence in Mr. Brown’s abilities. He’s an asset to both his clients and the industry he represents.
Dear Wayne King,
Thank you so much for your support of our 2nd annual Redeemer Rumble Golf Scramble on March 7, 2010. Your sponsorship allowed us to host an excellent event and, more importantly, invest in worthy causes right here in our Katy community.
Joe Rosas, Cher Tan, and Mitch Maher
Redeemer Rumble Coordinators
Closing went well on Friday...it is GREAT! Having this done now! Thank you for your help, guidance, assistance, and always good humor. I can’t wait to send you more business. You are just tops in my book!
By far the best lender I have EVER worked with!!! You need to show others the way, Jeff.
Thanks Jeff, we are pretty excited about our new home. And thank you for making the financial part (which is probably the most nerve racking) seem so effortless – YOU ROCK!!!
I wanted to take a moment and thank you and your staff for a wonderful closing experience. Your work was truly the only smooth part of the process. If only everything else was in the moving/selling transition was as easy, life would be a breeze. Thank you again,
The service you and Courtney provided was perfect...We couldn’t have had better service! Thx!
Clay, thank you so much for all your hard work over the last few weeks. You and Encompass Lending Group made the process of buying a home nearly stress-free; the customer service that we received was unbelievable. Any time we had a question, it would be answered for us in a professional and timely manner and the personnel were always available to lend a hand. Going into buying our very first home was very intimidating and felt overwhelming, but having someone to help us through really made the whole process enjoyable. We can’t wait to recommend your company to our family and friends. Thanks again for everything!
Sincerely, Scott & Tori
Good Morning to you,
The move is going great! I just got the internet connected and we are getting organized. My experience was wonderful and when or if I ever need another lender or lending group you and your company will be the first I call. You all were great and very helpful. Thank you so much for making this easy and knowledgeable for me. It went so smoothly and everything went just the way you explained or better..
Closing went much smoother than we anticipated. I think we were in and out in a little over an hour.
Thanks again for all your hard work, we really appreciate you getting our financing done so quickly
My wife and I had a great experience working with Clay at Encompass Lending Group throughout the process of buying our first home. Buying a house is a major decision that can be stressful, time consuming and very tedious. Clay was able to take a lot of time off of our plate by helping us understand the tedious contracts and explaining everything in a way that made sense to us. He was always available to answer questions that arose, which took the stress levels down tremendously. The quick response and ability to communicate effectively made the process much less stressful and allowed us to focus on the big picture. We are extremely pleased with the service that was provided by Clay and we’re very pleased that we didn’t get bogged down with managing the tedious contract process. I work in a service oriented profession and I can say that Clay offered us A+ service and we will be a life-long clients after the service we received
Good Afternoon Wayne/Debbie:
It has been a pleasure working with you both! We appreciate ALL your hard work on the refinancing of our two properties. Thank you!!! We will definitely recommend you to ALL our friends.
We wish you BOTH a happy and safe Christmas and New Year!